Returns Policy — B2B Custom Manufacturing Claims
Effective Date: October 2026
1. Scope
This Policy applies to business-to-business orders. Consumer statutory cancellation rights do not apply to custom-manufactured B2B goods. Returns are accepted only as set out below.
2. Custom and Bulk Orders
Custom and bulk orders are produced to the Buyer's approved technical pack, specifications and Golden Sample. Once production has started, they are not returnable for change of mind, incorrect ordering, or errors in specifications, artwork, dimensions or materials supplied or approved by the Buyer.
3. Quality Claims
The Buyer must inspect the goods on arrival and notify us in writing within 14 days of delivery of any defect in materials or workmanship that does not conform to the approved specification. The notice must include the order number, photographs or video showing the issue, and, where available, the inspection report.
We will assess the claim and, at our option, repair, remake or refund the affected goods. Where a defect is confirmed, we bear the return freight for the affected items. This remedy is in addition to any rights that cannot be excluded by law.
4. Non-Quality Returns
Returns for reasons other than a confirmed quality defect are not accepted. If we agree in writing to accept a non-quality return, the Buyer bears all return freight, duties and handling costs, and the goods must be unused, undamaged and in their original packaging. We may apply a restocking charge where stated in the written agreement.
5. Samples
Sample fees cover pattern drafting and dye setup. As stated in our Terms of Service, sample fees are credited toward the bulk invoice when the bulk order meets the minimum order quantity of 100 pieces per style. Samples are not returnable.
6. Handwoven Tolerances
Our bags are made by hand. Slight variations in dimensions (standard tolerance ±10 mm on linear dimensions), weave structure and natural fibre tone are inherent characteristics of handwoven goods and are not defects.
7. Claim Process
To submit a claim, email info@weftava.com with the order number, photographs or video, and the inspection report. We will confirm receipt and set out the next steps. Do not return goods before receiving written return instructions.
8. Contact
Weihao Technology Co., Ltd. (维淏科技有限公司), operating as WEFTAVA Atelier
4 Houjie Avenue East, Houjie Town, Dongguan City, Guangdong Province, China
Email: info@weftava.com
These terms are governed by the laws of the People's Republic of China.